Odoo Addons FAQ

Can I use third party modules with Gridworkz Odoo Cloud service?

Apart from the default extensions that come with our service, third party extension modules are allowed for paying customers and are the sole responsibility of the developer of the extension and the customer. Paid service members will get extension module installation and testing services to make sure the extension is compatible with the Customer's database. Modules purchased by free service members are to be self-managed and the Customer should communicate directly with the module developer for any incompatibilities should they arise. Gridworkz will provide installation and testing services for a flat fee of $30 per module for free service members.

Do I get free support for a third party module?

No. The module author is expected to fix any bug that would prevent the app from working as advertised on its description page. However, we do not expect them to provide you with additional support regarding extra features or customizations.

In particular, most authors will charge an extra fee if you ask them to implement a new feature inside an app which was not advertised on its description page, or adapt an existing feature so that it covers additional cases.

In addition, it is possible that an app won't work because of a misconfiguration of your server rather than a bug in the app itself. In this case, we expect the authors to provide you with configuration advice so that your technical team can correct the mistake on your server. However, while we expect the authors to help you in pointing your technical team to the right direction by email or providing you with documentation, we do not expect them to configure your server by themselves for free.

How can I access the module I bought?

If you purchased from Odoo Apps you should receive an email with temporary download links up to one hour after you made the purchase. After the temporary download links you received by email are not valid anymore, you can still download the module from your orders page with the Odoo Account with which you made the purchase. Go on the description page of the module you bought, you will see a download link. If you purchased a module without logging in to an account, please use the Sign Up link you have received by email to create one. If you already had an account but forgot to login when making the purchase, please use our support form to request our team to merge the data of your purchases together.

Other module providers like Webkul generally provide a download link via email and in your customer account portal. Submit a Help Ticket to request the installation and testing of your new module. Free service members are also eligible to use the help ticketing system in these instances. Also, some providers offer free support for a particular time period after the purchase of a module. Cut a Helpdesk ticket in all cases when purchasing a new module so we always know the status of the installs if a third party developer is involved.

How can I install the module I bought?

Submit a Help Ticket to request the installation and testing of your new module. Paid service members will get extension module installation and testing services to make sure the extension is compatible with the Customer's database. Modules purchased by free service members are to be self-managed and the Customer should communicate directly with the module developer for any incompatibilities should they arise. Gridworkz will provide installation and testing services for a flat fee of $30 per module for free service members. Free service members are also eligible to use the help ticketing system for these requests.

The module I bought doesn't work, what can I do?

Support is provided by the module publisher themselves. In the event our module testing proves there's a bug in a module, it's the responsibility of the customer to work with the module publisher to resolve any issues. Gridworkz will provide testing results to the module publisher if required. Note: All modules purchased must be compatible with Odoo version 12.0